You are the Production Department manager at Kibby and Strand, and last month there were complaints from customers that the quality of the products shipped to them was lacking. Some shorts were labeled with incorrect sizes and boys’ shirts had buttons sewn on the wrong side.
The Operations Manager tasks you to prepare an overall Quality Improvement Plan (QIP), including a plan for conducting a Root Cause Analysis (RCA) to identify the causes of these quality issues. In addition, he recently read the article 3 Ways to Manage Garment Quality Control)and wants you to detail how the quality inspections in the article can be implemented within Kibby and Strand’s quality improvement plan.
You will create a QIP and RCA plan using the research and knowledge learned in the scenario and post it in the discussion. Please note that it is not possible to actually conduct the RCA and document findings, because the data is not provided in the scenario. Both plans should be prepared in a single Microsoftâ„¢ Word document and then attached to the unit discussion thread. There is no minimum or maximum in terms of the word count; however, the response should explicitly address all required components of this discussion assignment. The document should be prepared consistent with the APA writing style and reflect higher-level cognitive processing (i.e., analysis, synthesis, and/or evaluation).