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RLMT 301 American Public University Customer Service in Reverse Logistics Essay


This assignment will be submitted to Turnitin®.

Week 4: Case Study


Choose one of these topics:

Describe one or more ethical behavior issues in handling food and beverage products returned to a manufacturing company and a retail store. Choose a real example or situation that occurred, such as a recall.


Define the role of customer service in terms of reverse logistics. Chose a real company and write about how the company handles and addresses customer service.

Incorporate at least one peer-reviewed reference from articles listed within the online APUS library. Your peer reviewed source must also be cited within the body of the paper.

Submission Instructions:

  • Written communication: Written communication is free of errors that detract from the overall message.
    •APA formatting: Resources and citations are formatted according to APA (6th edition) style and formatting;
  • Submit as a Word Doc. Assignment naming convention – lastnameRLMT301ASSG#_ add the assignment number

  • Length of paper: typed, double-spaced pages with no less than 2 pages.
    •Font and font size: Times New Roman, 12 point.
    University of California Berkeley Library APA Style Citation
    Purdue University APA Formatting and Style Guide

    APUS Online Library Tutorial Center

    Avoiding accidental and intentional plagiarism


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