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RLMT 301 American Public University Customer Service in Reverse Logistics Essay

 

This assignment will be submitted to Turnitin®.

Week 4: Case Study

Instructions:

Choose one of these topics:

Describe one or more ethical behavior issues in handling food and beverage products returned to a manufacturing company and a retail store. Choose a real example or situation that occurred, such as a recall.

Or,

Define the role of customer service in terms of reverse logistics. Chose a real company and write about how the company handles and addresses customer service.

Incorporate at least one peer-reviewed reference from articles listed within the online APUS library. Your peer reviewed source must also be cited within the body of the paper.

Submission Instructions:

  • Written communication: Written communication is free of errors that detract from the overall message.
    •APA formatting: Resources and citations are formatted according to APA (6th edition) style and formatting;
  • Submit as a Word Doc. Assignment naming convention – lastnameRLMT301ASSG#_ add the assignment number

  • Length of paper: typed, double-spaced pages with no less than 2 pages.
    •Font and font size: Times New Roman, 12 point.
  • APA GUIDELINES
    University of California Berkeley Library APA Style Citation
    Purdue University APA Formatting and Style Guide

    RESEARCH and WRITING
    APUS Online Library Tutorial Center

    PLAGIARISM
    Avoiding accidental and intentional plagiarism

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