RLMT 301 American Public University Customer Service in Reverse Logistics Essay
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Week 4: Case Study Instructions: Choose one of these topics: Describe one or more ethical behavior issues in handling food and beverage products returned to a manufacturing company and a retail store. Choose a real example or situation that occurred, such as a recall. Or, Define the role of customer service in terms of reverse logistics. Chose a real company and write about how the company handles and addresses customer service. Incorporate at least one peer-reviewed reference from articles listed within the online APUS library. Your peer reviewed source must also be cited within the body of the paper. Submission Instructions: •APA formatting: Resources and citations are formatted according to APA (6th edition) style and formatting; Submit as a Word Doc. Assignment naming convention – lastnameRLMT301ASSG#_ add the assignment number •Font and font size: Times New Roman, 12 point. APA GUIDELINES RESEARCH and WRITING |
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