A Visit to McDonalds Case Study
1.Why do Bob and Joan stop (i.e. What do they find attractive about McDonald’s)?
2.How would you describe the way work is organised at the McDonald’s restaurant?
3.How are these operations maintained (i.e. How does the organisation ensure that employees perform as required)?
4.Why has this form of organisation been successful for McDonald’s?
5.What are the negative features of this form of organisation?
6.What has forced McDonald’s to change its operations, and where has this innovation come from?
7.How has McDonald’s further innovated since this case was written?
8.How might this type of operation be improved?
